Under the additional agreement for the drycargo and tanker owner, ISS will co-ordinate over 2,800 crew changes per year across 32 vessels worldwide, as well as husbandry and disbursement account processing.
The arrangement with ISS will support NORDEN’s operations and accounting teams and provide a single point of contact and remittance, negating the need for multiple, regional agents.
ISS will help improve cost scheduling for core services and ensure greater transparency. NORDEN will also benefit from cost savings as a result of ISS’ global vendor agreements and volume.
Managed from the ISS vessel supply chain hub in Mumbai, the company will work with NORDEN in key locations across Europe, the Americas and the Middle East, including Rotterdam, Houston and Fujairah.
In addition, ISS has won an additional contract with Stolt-Nielsen for port agency in South Africa.
Under the new agency agreement, ISS South Africa is handling the port calls of Stolt Tankers at Durban, Richards Bay, Cape Town and Mossel Bay.
With cutting port time and increasing efficiency a major business focus of Stolt Tankers, ISS South Africa is helping to ensure quick vessel turnaround at the ports, along with fast, accurate and detailed port accounting, despatching of cargo documents and full port call management control.
It is also providing full cost control, financial visibility and performance information to Stolt Tankers.
According to Tim Whitmore, ISS key account manager, liquid & gas specialist: “We are delighted to be developing our relationship with Stolt-Nielsen with this contract, protecting its interests during the port calls in South Africa through our established policies and procedures to provide the appropriate level of port call management control.
“This includes three-times-a-day reporting, frequent visits to vessels, problem solving, and assistance to principals and Masters. Our goal is always to turn around customers’ vessels quickly, anticipate issues before they happen and ensure first class communication.
“As a major global agent we offer security and peace of mind to our customers in South Africa, as well as across the region and network. We work to defined QMS & HSSE procedures and conduct extensive internal and external audits. Our experience is key to the efficient turnaround of vessels and our staff help to minimise unplanned costs and identify actual savings,” he said.