DNV GL rolls out remote surveys

Mar 15 2019

All DNV GL classed vessels are now able to make use of remote surveys for some inspections through the Veracity data platform.

As a result, a DNV GL surveyor will not be required to travel to the vessel for a range of required surveys.


Instead, by using an online connection or video streaming link, a team of remote surveyors can provide support to vessels worldwide with documentation, images, video (streaming or recordings), and input provided by the customer and crew. 


“This is another big step forward in using the power of digitalisation and increased connectivity to deliver smarter and more efficient services,” said Knut Ørbeck-Nilssen, DNV GL – Maritime CEO. “Remote surveys allow us to free up time for our customers, while delivering our services with unparalleled response time. In addition, cutting down on unnecessary travel can result in lower costs, less waiting, and more operational up-time.


“We’ve had a great response from our customers and support from major flag states, and we are deeply appreciative of the feedback provided to us to make this project a great success,” he said.


More than 1,000 remote surveys were completed in the pilot and scaling up phase by the Direct Access to Technical Experts (DATE) units based in the Maritime Operational Centre at Høvik, alongside units in Hamburg, Singapore, Houston and Piraeus.


Technology testing began in 2017, with the first production pilots were unveiled in June, 2018.


The Scorpio Group was one of the first remote survey users: “We saw this as a way to utilise the extensive competence within DNV GL,” said Scorpio Group managing director Francesco Bellusci. “Now we can apply DNV GL’s competence wherever we are, while also involving our own expertise in the process. Remote surveying makes both the process and the expertise mobile.”


“Our technical team and senior management recently met with DNV GL at their Maritime Operational Centre in Høvik and were impressed with the demonstration of the society’s infrastructure and technology to support their remote survey capability,” said John Ramage, International Registries COO. “The Marshall Islands Registry recognises this is an innovative solution and is pleased to support DNV GL in improving service delivery to our mutual clients.”


When a customer makes a survey request through DNV GL’s fleet portal on the Veracity platform, they may, for some survey types, be given the option by the system to choose to carry out the survey remotely. All the survey requests are then evaluated by a remote surveyor to make sure that the survey can be offered remotely.


“We are running the remote surveys through our popular DATE hubs,” said Knut Ørbeck-Nilssen. “This gives us consistency in how the surveys are handled and the ability to offer around the clock service anywhere in the world at exceptional quality levels. In addition, the introduction of electronic certificates for all vessels, which allows us to publish and transmit the survey results immediately, has been pivotal to our successful launch of remote surveys.” 


The types of surveys able to be offered remotely include: occasional surveys that fall between periodical surveys, documentation-based surveys, testing and witnessing systems during normal operations, and surveys not ordered together with annual surveys.


Periodical surveys, such as the annual vessel survey, are not part of the remote programme as they require a surveyor on board, DNV GL explained.


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