“We are aggressively growing our service and support footprint with Elcome factory-trained technicians and spare parts now available at more than 20 strategic ports from Suez to Singapore, as well as flyaway service on a global scale,” said Surjit Singh, Elcome’s deputy general manager - customer support. “Elcome is now firmly established as the largest and best-equipped marine electronics and safety sales and support network in Asia, as well as the Middle East.”
The three new offices are now fully operational, staffed and stocked with essential spares for ready access locally. They are authorised to perform class-approved radio surveys, VDR annual performance tests, shore-based maintenance for EPIRBs, and service and repairs for products from over 35 leading marine equipment manufacturers.
With the addition of the three new locations, Elcome is now undertaking more than 830 shipboard service calls per month, claiming a first-time fix rate of 96%.
The new Elcome station in Egypt is strategically located inside Port Tawfik Free Zone by the southern entrance of the Suez Canal, to give rapid response times and eliminating custom delays for ships transiting the canal.
In addition to the new service locations, Elcome already has offices in the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and Yemen, as well as an associate company, Elcome Integrated Systems, in India.