Using Hanseaticsoft’s software, the company will improve and accelerate its internal business processes and increase the quality and availability of its data for employees and customers, it said. It also wants to increase connectivity for staff and improve its customer communications.
OSM will use the CFM portal as a central data and information platform - the system will replace other technology, including its existing de-centralised data storage system.
Having a single centralised information platform will accelerate information access and exchange across the company. Data from various external applications will be aggregated in the CFM portal and made available to all employees centrally. This will speed up information retrieval and forwarding and ensure that uniform and detailed data sets are always available, the company said.
With more than 11,000 employees worldwide, it was particularly important for the company to allow them to connect with each other easily to further strengthen their collaborative relationships.
Since the CFM is cloud-based, a single database can be used and accessed independently of location and time. This approach brings additional value, not only because the employees are able to interact in an intelligent way, but also there is no further need to manually request and forward information. The company said that it wanted to further optimise its processes and create interactive, virtual teams that meet the requirements of the maritime industry.
To continuously offer its customers first-class services and to integrate them more closely, the company will introduce the CFM Partner Portal. This will enable customers to access relevant information, such as fleet schedules or other relevant operating data at any time.
In accordance with the company's ‘always-on’ mentality, customers can access up-to-date information 24 hours a day.
Bjoern Sprotte, managing director of the technical management & services division for the last six months, explained: "Many shipping companies have been stuck in the past, due to their adherence to antiquated processes and software solutions. With increasing digitalisation it is important to adapt to changing events and market requirements and not only to react but also to develop innovations together with partners.
“I am delighted we have found a strong strategic partner in Hanseaticsoft, which supports us with innovative and market-leading software applications to optimise everyday processes and make them more efficient. We particularly appreciate the fact that as a customer we are in close contact with the developers, our requirements and wishes are addressed and we are actively involved in further developments and extensions of the applications," he said.
In addition, inspections are to undergo further modernisation. In the future, the Inspection Report App will be used at the expense of a pen, paper and camera.
With this app, it is possible to perform the entire process completely digitally, simply and quickly on a smartphone or tablet. The company said that it was particularly impressed by the ability to create questionnaires directly on a smartphone, to fill them out and then synchronise the results with the office.
"The reliable exchange of information and the rapid provision of all relevant data for the responsible persons enables processes to be accelerated rapidly and reduces additional work and expenses. This is particularly important to meet the growing requirements of digitisation and the need to optimise business processes," said Steffen Tunge, managing director of OSM Ship Management Singapore.