The new fully integrated system will enable AMOS to increase efficiencies and the speed of processing multiple transactions, thus significantly reducing labour time, as well as quickly responding to RFQs, ShipServ claimed, which in turn will help drive customer retention and the ability to win more business through faster turnaround times.
This development was said to be an important part of AMOS Group’s digitalisation strategy, which includes investing in the implementation of a new ERP (Enterprise Resource Planning) system, as it seeks to strengthen its global customer network and deliver a campaign of facility modernisation and certification.
It has been designed to deliver efficiency improvements and enhance capabilities across its 11 locations in Asia, the Middle East and Europe. The company also recently opened a newly upgraded Logistics and Fulfilment Centre in Gul Circle, Singapore.
Commenting on the agreement, Dan Tan, AMOS Group CEO, said:
“The shipping and offshore markets are being transformed by the opportunities of digitalisation and using technology to drive efficiencies and improve the ability and performance in responding to customer demands and delivering more value.
“Our focus is on providing our customers with a modern, seamless and streamlined logistics and supply infrastructure; integrating the ShipServ trading platform into our ERP system is a critical component to achieving this and an important element within our digitalisation journey,” he said.
Prior to the integration, AMOS was using ShipServ’s SmartSupplier solution, the Outlook-style order management tool used to prioritise and manage transactions. As AMOS has expanded, the number of transactions that it processes daily has also risen exponentially.
By fully integrating with the ShipServ platform, AMOS can respond to RFQs and quote directly from its new ERP system, which enables it to better automate the fulfilment of orders with existing and prospective customers, as well as providing greater visibility and control over the entire process.
As re-typing is eliminated with this solution, manual errors are also significantly reduced and efficiencies gained through significant time savings, the company claimed. The increased speed in processing transactions and responding to customers and prospective buyers also increases competitive advantage, which enables AMOS to better connect with clients, drive retention and win more business, it said.
Integration will be phased in, initially focusing on its Shanghai and Hong Kong offices with the ShipServ platform, followed by the South Korean office in phase two.
Sharon Gill, senior vice president sales and general manager Singapore, ShipServ said: “When the number of transactions that a supplier processes reaches a critical mass, full integration with the ShipServ platform provides a significant return on investment. They benefit from significant savings in labour time throughout the year driving operational, productivity and transactional efficiencies. It also provides them with total control and transparency over the entire RFQ and order transaction process with customers and prospects, automating outbound and inbound information, quotes and purchase orders.
“The development in AMOS Group adopting our most advanced supplier solution also demonstrates the strength of our relationship with the company, the value we provide and how e-procurement is seen as a fundamental element within the digitalisation of the maritime industry,” she said.