During the event, Anil Soni, general manager operations and deputy managing director, China, presented the authorisation to CMS, to formally represent the start of the global service support agreement for all WinGD products (WinGD, Wärtsilä and Sulzer 2-stroke engines).
The new agreement will allow CMS to perform and offer worldwide services to all WinGD low speed diesel engines, including field services, technical services, repair centres and the supply of solutions.
This agreement also incorporates a platform for engine data sharing, primarily to ensure that service solutions and findings are directly fed back into the engine design for improvement. It also includes the added benefit of a 24/7 customer hotline, operated by CMS service engineers and technicians, with the support of WinGD experts in their key global locations.
Andrew Stump, CMS president, said: “Since the establishment of CMS in 2017, we have been focussing on the necessary business processes, regulations, databases, stock investments, getting our warehouse operational and cultivating relations with important business partners, such as WinGD.
“We are committed to providing consistent and reliable product support, and with the advantage of easy access to the technical knowledge of engines and ships built by our fellow CSSC companies, this approved supplier agreement with WinGD was the next logical step in our journey,” he said.
CMS has also recently signed exclusive after sales agreements with CSSC-MES Diesel (CMD), and Hudong Heavy Machinery (HHM) engine factories. These include management of all warranty processes for both WinGD and MAN brand engines. Other agreements signed by CMS recently include; CSSC Jiujiang Fire Equipment, OMT, Italy and Technava, Greece.
Going forward CMS will be focussing on providing more choice to CSSC customers to receive competitive OEM priced parts and services, managing parts, field service and warranty for all CSSC manufactured products. CMS’ logistics centre in Shanghai, will act as the hub for their global distribution network with the aim to be efficient in the delivery of key engine components for engine builders including; CMD, HHM, and CSSC Marine Power (CMP).
Strengthening their current presence in China, CMS plan to open service centres on the North and South coast of China within the coming months and are currently assessing various locations in key ports worldwide.
In addition, Wärtsilä has signed a 10-year service partnership agreement with WinGD.
As a result, Wärtsilä was appointed an authorised global service provider for all WinGD products and in turn provides WinGD and its customers continued access to Wärtsilä’s worldwide service network and comprehensive services. It also enhances the opportunity for Wärtsilä to provide integrated smart solutions and smart services, the company claimed.
WinGD was established in 2015 as Wärtsilä’s and CSSC’s joint venture for research and development (R&D), design, operational and manufacturing support, and the marketing and sales of 2-stroke low-speed gas and diesel engines. Wärtsilä’s minority stake in the joint venture was transferred to CSSC a year later.
The agreement includes services conducted for 2-stroke engines delivered under Wärtsilä, Sulzer and WinGD brands.
“The Service Agreement between Wärtsilä and WinGD is an important element in ensuring a competent service support for WinGD customers and products worldwide,” said Dr Rudolf Holtbecker, director, WinGD operations.
“In addition to securing top-class services for WinGD and customers of WinGD, Wärtsilä and Sulzer-branded 2-stroke engine products on a global level for many years to come, the agreement also supports the promotion of new digital solutions for performance management and shipmanagement. Especially digital solutions that optimise the energy efficiency of 2-stroke engines are of great interest to customers in merchant shipping,” said Ole Pyndt Hansen, director, Wärtsilä 2-stroke engine services, Wärtsilä Services.
In another move, WinGD launched a new integrated system for creating value from engine and ship data, WiDE (WinGD Integrated Digital Expert).
WiDE collects and analyses ship and machinery data to pro-actively predict engine component malfunctions and offer support through live troubleshooting and diagnostic advice to the crew. This is done without the need of installing additional sensors.
The new system is based on a data collection monitoring (DCM) unit for collecting and visualising the engine and ship data, as well as engine diagnostic system (EDS) software.
Carmelo Cartalemi, WinGD general manager business development, said: “WiDE forms part of WinGD’s digital solutions, which enhance customer benefits. With WiDE we are able to utilise the power of the machinery data in combination with our engine expertise and advanced data analytic techniques. This allows us to support shipping companies during their day to day operations with valuable insight. We provide live troubleshooting support for engine performance, suggested maintenance and component replacement, reducing operational interruptions.”
WiDE collects data via DCM, which is now installed as standard on all new engines contracted as of January, this year. DCM can also be retrofitted to older, electronically controlled engines already in operation, the company said.