Take time to re-check contact details for important emails advises ITIC

Jun 18 2021


According to ITIC - International Transport Intermediaries Club – incorrectly addressing emails can prove costly as was demonstrated in a recent case where the insurer had to reimburse a shipbroker US$ 50,000 in respect of such an error.

In this instance, the shipbroker had received a claim from their owners for ice dues and winter surcharge on towage at a Baltic port which was to be passed on to the charterers for settlement.

The broker passed on the claim by email using an “opsclaims@” email address and not the specific  email address as detailed in the fixture. They advised the owners that the claim had been passed on to charterers but did not check that it had been received, or accepted, by the charterers. The broker chased the charterer for payment regularly over the next 14 months by sending emails to the same “opsclaims@” address. Eventually, the broker realised the email address was wrong and that the claim should have been sent to “claims@”. On calling the charterer, the broker was advised that the claim was not properly received and was now time barred and would not be settled. 

The charterers continued to deny any liability for the claim and the broker eventually had to pay the owners the full value of the claim, which was US$ 50,000. This sum was subsequently reimbursed to the broker by ITIC.

ITIC advises all relevant parties to check and re-check email addresses for important emails. Parties should especially look out for specific email addresses for “claims” provided in the fixture agreement which may be different to the usual “ops” or “post fixture” email addresses.  Parties should also request confirmation of safe receipt and call recipients to check that the emails have been received.   



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